Skip to main content

Answer a call and share your screen in MyAccess Portal (MAP)

This article explains how to answer a call from a consultant in MyAccess Portal (MAP) and share your screen during the session.

Before answering the call, ensure your browser has permission to access your microphone and camera (if a video call is required).

Step 1: Enable browser permissions

Before joining the call, make sure your browser has permission to use your microphone and camera (if a video call is required).

  1. Open your browser settings.

  2. Allow access to the Microphone.

  3. Allow access to the Camera (only required for video calls).
    ​

  4. Refresh the page if you have changed any permissions.

Note: If microphone or camera access is blocked, you may not be able to communicate with the consultant during the call.

Step 2: Answer the call

  1. Open the chat conversation with the consultant in MyAccess Portal (MAP).

  2. When the consultant initiates a call, a message will appear in the chat asking you to answer the call.

  3. Click Answer to join the call.
    ​

Important: There is no ringing sound when a consultant starts a call. You must actively monitor the chat window to see and answer the incoming call request.

Step 3: Share your screen

  1. After answering the call, the call window will appear.

  2. Click the Share Screen button in the call window.
    ​

  3. Choose what you want to share:

    • Your entire screen

    • A specific window

    • A browser tab (depending on your browser)

  4. Click Share to begin sharing your screen with the consultant.
    ​

The consultant will then be able to view the selected screen to assist you more effectively.

Related Articles
Did this answer your question?