To check the email audit or to know the reason your employee does not receive email, please do as follows:
Please log in to eportal as admin.
Go to Settings, Email Configuration, and select Email Audit.
Select the period during which the email is sent or the employee applies the leave.
Click Search and check if there is any transaction for this employee within the date range that they applied for the leave/receive an email that the account has been unlocked.
Click on the eye icon and check the Email Content details at the bottom.
Print screen this check with your IT or email server provider.
You can also email the Email Content error to our support for guidance.