If you happen to encounter an Invalid information message when applying for leave, please print screen the employee leave transaction in eportal, then delete the employee and recreate their profile in eportal. Please follow the steps below:
Note: By doing the following steps all the past leave history will be deleted in eportal. However, the leave entitlement and balance will be correct after you sync the employee leave type from EasyPay.
Log in to the eportal as the employee.
Go to Home, then click My Home.
Click Leave Status and print the screen. (This is to capture the past leave transaction for reference.)
Then log in to eportal as Admin.
Go to HR Management and User Management.
Select Manage User.
Search for the employee and click Delete.
In the Manage User, add the employee by entering the Employee ID.
Go to Settings, and eLeave Settings.
Select Configuration and click the Copy button to copy all leave types from EasyPay.