Please ensure that you process the Normal Pay for the month before you process Bonus Pay or Other Pay. The system will not be able to compute the CPF or EPF correctly if the wages of the month are not initiated.
If the issue persists, please raise a case and send below log files as follows:
Query the affected employees.
Go to the Payroll module.
Select Report, Analysis Report, MAW Report.
Click the option Listing.
Send us this.