EasyPay - Singapore
Guides and solutions unique to Singapore.
168 articles
- Core Singapore: Add a new CPF account in the EasyPay
- Core Singapore: Address cannot be edited and is auto-populated in the Core module
- Core Singapore: Change an employee from a foreign worker to a Singapore permanent resident
- Core Singapore: Change from Singapore PR to Singapore local citizenship
- Core Singapore: Change residence status from FW to S Pass
- Core Singapore: Change the company name in our bank file when crediting the salary
- Core Singapore: Change the employee status from Spass to EP
- Core Singapore: Change the PR status effective date
- Core Singapore: Generate a report for PR employees with a PR start date and current status
- Core Singapore: Set PR3 CPF rate for a PR1 employee
- Core Singapore: Submit CPF to two different CPF account
- Core Singapore: The donation code is not auto-assigned to the new join staff
- Income Tax Processing Singapore: Add address to the IR8A
- Income Tax Processing Singapore: Add director fees paid outside the payroll system into the IR8A
- Income Tax Processing Singapore: Add the bonus paid in the following year to the current income tax
- Income Tax Processing Singapore: Additional wage in January is not captured in the IR8S
- Income Tax Processing Singapore: Amend CPF amount in the current IR8A form
- Income Tax Processing Singapore: Bonus not appearing in the IR8A or EA form
- Income Tax Processing Singapore: Cannot find the Income Tax module
- Income Tax Processing Singapore: Cannot submit to IRAS due to contractual bonus declare date & invalid year error
- Income Tax Processing Singapore: Change the name of the declared person
- Income Tax Processing Singapore: Check employees with zero CPF in the IR8A
- Income Tax Processing Singapore: Check PAT Line submission upload errors
- Income Tax Processing Singapore: Create a pay element that links with A8A Other Benefit
- Income Tax Processing Singapore: Create A8B record in the Income Tax module
- Income Tax Processing Singapore: Declaration for NS Pay paid by the employer
- Income Tax Processing Singapore: Declare income for overseas posting
- Income Tax Processing Singapore: Delete Appendix 8B and 8A records in the Income Tax module
- Income Tax Processing Singapore: EasyPay license expiry and IRAS submission
- Income Tax Processing Singapore: Edit gross salary in the IR8A
- Income Tax Processing Singapore: Edit the approved date of director fees in the Income Tax module
- Income Tax Processing Singapore: Entering a taxable income that is not processed in the payroll into the IR8A
- Income Tax Processing Singapore: Error 'Camera is not supported'
- Income Tax Processing Singapore: Error 'Date of declarations bonus must be within the pay this year'
- Income Tax Processing Singapore: Error Invalid year. Submission is only allowed for the current year, up to 4 back years, or 1 year in advance.
- Income Tax Processing Singapore: Error ' Item No 8. Please provide share details'
- Income Tax Processing Singapore: Error IRAS will not accept a zero amount for Benefit In Kind
- Income Tax Processing Singapore: Error 'The remote server returned an error : (401) Unauthorize'
- Income Tax Processing Singapore: Error 'To help ensure data entry is accurate and correct, the system has highlighted the following for your information'
- Income Tax Processing Singapore: Error 'Zero Income'
- Income Tax Processing Singapore: Exclude a low-income employee from the IRAS submission
- Income Tax Processing Singapore: Exclude the terminated foreign worker in my IR8A process
- Income Tax Processing Singapore: Generate IRAS Validation Checking Report
- Income Tax Processing Singapore: Generate PAT line file for Income Tax submission
- Income Tax Processing Singapore: Generate the prior year’s IR8A in the Income Tax module
- Income Tax Processing Singapore: I can log in to Corp Pass, but there is no Allow button
- Income Tax Processing Singapore: Include Incentive and CPF paid in year 2026 in the Taxation YA26
- Income Tax Processing Singapore: IR8S Approval Indicator must not be blank
- Income Tax Processing Singapore: IR8A form cessation date appears as 31 Dec 1999
- Income Tax Processing Singapore: IR8S record is missing
- Income Tax Processing Singapore: Map pay element
- Income Tax Processing Singapore: No commencement date shown on the Form IR8A
- Income Tax Processing Singapore: No designation in IR8A
- Income Tax Processing Singapore: Not able to process IR21 for foreign worker after processing payroll
- Income Tax Processing Singapore: Optical expenses tax declaration in the IR8A
- Income Tax Processing Singapore: Organisation Type, Organisation ID and Basis Year must be valid and not blank
- Income Tax Processing Singapore: Over contribution of CPF
- Income Tax Processing Singapore: Pay element not reflecting in the IR8A gross salary
- Income Tax Processing Singapore: Phone number not reflected in IR21
- Income Tax Processing Singapore: Process Appendix 8B record for resigning employee
- Income Tax Processing Singapore: Process IR21
- Income Tax Processing Singapore: Process preparation checklist in the income tax module
- Income Tax Processing Singapore: Process terminated employee's A8A in the Income Tax module
- Income Tax Processing Singapore: Process terminated employee's stock option for IR8A
- Income Tax Processing Singapore: Remove negative amount in IR8A allowance others
- Income Tax Processing Singapore: Submit an amendment for IR8A
- Income Tax Processing Singapore: Submit IR8A successfully to IRAS
- Income Tax Processing Singapore: Unable to create IR8S due to a missing CPF progression record
- Income Tax Processing Singapore: Unable to submit IRAS due to A8A record error
- Income Tax Processing Singapore: Update the excess CPF amount for refund in the IR8S record
- Income Tax Processing Singapore: Upload IR8A to ePortal
- Income Tax Processing Singapore: Validation error in Income Tax module
- Income Tax Processing Singapore: Wrong company name in the IRAS submission
- Income Tax Processing Singapore: IR8S report discontinuation from EPE Version 2025.04 PU1
- Income Tax Processing Singapore: Amend and resubmit using IRAS Direct file submission
- Payroll Singapore: Error 'BPayEngCPFSearchTable:: ExecuteOperation() : Cannot find 'Year2025Jan', 'Private', 'PR1_PR3'
- Payroll Singapore: Error 'Employee has failed to process!'
- Payroll Singapore: Error 'Invalid_client' when submitting CPF
- Payroll Singapore: Error 'Line 69 Invalid Con/O.W/ A.W.'
- Payroll Singapore: Error 'The file contains invalid CPF account number'
- Payroll Singapore: Error 'The file contains invalid employment status'
- Payroll Singapore: Error 'Unhandled exception has occurred in your application' in CPF Direct Submit
- Payroll Singapore: CPF not generating correctly when employee has backpay increment
- Payroll Singapore: Error 'File name entered is invalid'
- Payroll Singapore: Error One or more CSN in your file does not match the CPF Submission No
- Payroll Singapore: Error 'Incorrect file length' when creating a manual CPF submission
- Payroll Singapore: Error Bank Code is invalid. Please provide a valid bank code from the approved list in the API specs
- Payroll Singapore: Errors 'Please if you have been authorised with an Approver role to make the submission'
- Payroll Singapore: Error 'employeePersonalParticulars[22]: Address line 1 contains invalid character at position 4: ' ' (Unicode: U+FFFD)'
- Payroll Singapore: Add or remove a donation code in the Payroll module
- Payroll Singapore: Additional CPF for the employee and employer are missing in the payroll summary report
- Payroll Singapore: Additional wage for new Singapore Permanent Resident (SPR) is not prorated
- Payroll Singapore: Amend FWL amount in the Pay Record
- Payroll Singapore: Amend the CPF contribution in the system, as it has exceeded the total compulsory CPF contribution
- Payroll Singapore: Another CPF submission in the month
- Payroll Singapore: Backpay allowance
- Payroll Singapore: Bank file for OCBC, HSBC and SBI holders got rejected
- Payroll Singapore: Bank specification for CITIBANK Direct 4.1
- Payroll Singapore: Calculate maximum additional wage (MAW) limit
- Payroll Singapore: CDAC captured at Other Pay instead of Normal Pay
- Payroll Singapore: Cessation date does not appear in CPF Payment Advice for one staff
- Payroll Singapore: Change the CPF progression for intern staff that has CPF exempted
- Payroll Singapore: Change the SDF amount to zero
- Payroll Singapore: Check Annual Leave encashment formula
- Payroll Singapore: Check excess CPF for the entire year
- Payroll Singapore: Check FWL is updated
- Payroll Singapore: Contribute Foreign Worker Levy for an employee who has left
- Payroll Singapore: CPF is not deducted for the bonus
- Payroll Singapore: CPF is not deducted in the mid-month bonus pay
- Payroll Singapore: CPF submission notification
- Payroll Singapore: CPF to contribute only in sub period 2 for two payment group employee
- Payroll Singapore: Create a special CPF table for permanent resident year 1
- Payroll Singapore: Create voluntary CPF table
- Payroll Singapore: Deduct short payment CPF from the employee
- Payroll Singapore: Deduction for a Work Permit employee for MOSQ and YMF
- Payroll Singapore: Default the CPF progression projection method
- Payroll Singapore: Direct submit CPF submission
- Payroll Singapore: Enable Skill Development Fund (SDF) option in the payroll
- Payroll Singapore: Enter Foreign Worker Levy
- Payroll Singapore: Exceed Authorised Deduction Cap is "Yes" in the process Pay
- Payroll Singapore: Generate file for CPF submission
- Payroll Singapore: Generate Labour Market Survey report in the payroll module
- Payroll Singapore: Generate SDF and FWL report
- Payroll Singapore: Globally assign employees to the MAW methods
- Payroll Singapore: Insert a National Service (NS) deduction in the payroll module
- Payroll Singapore: My employee donation not correct
- Payroll Singapore: My employee has an excess in the CPF contribution report, but his contributions are correct
- Payroll Singapore: My employee has excess CPF when he resigns
- Payroll Singapore: My employee has no CPF contribution in the payroll
- Payroll Singapore: My Singapore PR employee's CPF is not prorated in the payroll
- Payroll Singapore: No breakdown of SDF by individual in CPF Payment Advice
- Payroll Singapore: Overtime calculation is incorrect due to the working hours per year
- Payroll Singapore: Remove the employee's foreign worker levy
- Payroll Singapore: Resigned employee received more CPF in the current month
- Payroll Singapore: Remove zero MVC and leave deduction in payslip
- Payroll Singapore: Sender Company ID, Message Sequence Number, Particulars and Reference in the bank submission
- Payroll Singapore: Setup Medisave contribution in the payroll module
- Payroll Singapore: Shortage payment of SDF
- Payroll Singapore: Terminated employee's Additional Wage CPF is wrong
- Payroll Singapore: The difference between private and private full in CPF progression
- Payroll Singapore: Unable to process payroll for an employee who has changed their residence status
- Payroll Singapore: Unable to submit the bank file using the OCBC Velocity format
- Payroll Singapore: Update CPF policy
- Payroll Singapore: Error ' PAT line is not accepting .E25 file for submission. How can I generate a text file or a zip file?'
- Payroll Singapore: CPF Progression not updated to 2025 policy
- Pay Element Singapore: Add Ordinary CPF to my allowances
- Pay Element Singapore: Contribute CPF for Ang Pao
- Pay Element Singapore: Create a community chess fund
- Pay Element Singapore: Create a customised donation code for monthly deduction
- Pay Element Singapore: Create Director Fee Pay Element
- Pay Element Singapore: Create a long service award without CPF contribution
- Pay Element Singapore: Create a new allowance and compute it as an additional CPF
- Pay Element Singapore: Create a pay element for Employee Assistant Program (EAP)
- Pay Element Singapore: Create a new pay element for Red Packet
- Pay Element Singapore: Create a pay element for retirement benefit
- Pay Element Singapore: Remove CPF deduction for Pay Element
- Pay Element Singapore: Remove subject to SDF in the pay element
- Pay Element Singapore: Set the Annual Leave Pay to attract additional CPF
- Pay Element Singapore: Termination benefit
- Leave Singapore: Cannot initialise child care leave
- Leave Singapore: Create paternity leave for foreign employees in the leave module
- Leave Singapore: Customise Sick Leave not to follow MOM
- Leave Singapore: Initialise the child care leave in the leave module
- Leave Singapore: Not eligible for reservist leave
- Leave Singapore: Paternity leave is not showing 4 weeks in the leave module
- Leave Singapore: Set sick leave entitlement to follow the MOM calculation
- Leave Singapore: Shared parental leave Singapore effective April 2025
- Leave Singapore: The Employee's children converted to Singaporean, and her childcare leave entitlement needs to be updated