Please follow the steps below to resolve this:
Go to the Payroll module, then click Pay Details.
Select the employee name, change Pay Group 1 to Pay Group 2 and Save.
Go to Pay Records, click New to Initialise again.
Payroll General: Cannot process the new staff at sub period 2
Why can't I process payroll for a new hire in Pay Group 2?
Updated over 4 months ago