EasyPay
Information and guides on the EasyPay system including set up, core, leave and solutions to errors.
466 articles
- Calendar Setup: Add a Public Holiday manually
- Calendar Setup: Amend a full working day to a half working day in the calendar
- Calendar Setup: Amend the public holiday to a working day in the calendar setup
- Calendar Setup: Amend the working day to a public holiday in the calendar
- Calendar Setup: Change the employee’s calendar
- Calendar Setup: Change weekly work pattern in the Core module
- Calendar Setup: Create a new calendar ID in the core module
- Calendar Setup: Update an off day in the work calendar and leave calendar
- Core: Add a family member record
- Core: Add a new bank ID
- Core: Amend the public holiday from the wrong date to the correct date
- Core: Assign leave group
- Core: Basic Rate Progression has more than 1 effective record within the period
- Core: Cannot add another employee ID of the same person in the Core module
- Core: Cannot save the new employee's Personnel Details
- Core: Change a department, category, salary grade, leave group or section in the Core module
- Core: Change monthly to daily rated employee or vice versa
- Core: Change my password
- Core: Change retirement age
- Core: Change the basic rate in the Employment Details
- Core: Change the description for a public holiday calendar ID
- Core: Change the Employee ID in the Core module
- Core: Change the employee's hire date
- Core: Change the logo in the payslip in the Core module
- Core: Check e-Individual Report license
- Core: Create a company branch
- Core: Create a contract employee's reemployment
- Core: Create a custom field in the Core module
- Core: Create a new bank branch ID
- Core: Create a new employee or staff record in the core module
- Core: Create a new job grade in the Core module
- Core: Create a new nationality code
- Core: Create a new position code in the Core module
- Core: Create a rejoined employee in the core module
- Core: Create employee bank account
- Core: Deactivate a department
- Core: Delete employee record in Personnel Details
- Core: Delete the employee's Employment Details
- Core: Discrepancy in ePortal and Easypay license
- Core: Employee contact numbers report
- Core: Employment Details screen fields changed
- Core: Enable supervisor position for staff in the Core module
- Core: Enter a company bank account number
- Core: Enter Employment Details after keying in Personnel Details
- Core: Enter the cessation date
- Core: Error 'Operation not applicable'
- Core: Increase the salary with backpay
- Core: Generate a Confirmation Letter
- Core: Generate a length of service report
- Core: Generate career progression report
- Core: Generate employee bank report
- Core: Generate report for bank listing
- Core: Generate the Employee Details report
- Core: Hire date for employee transfer from old entity to a new entity
- Core: I am creating a new employee and cannot find the employee ID to enter
- Core: Import increment
- Core: Leave the Bank Branch ID empty in the Core module
- Core: Mark basic rate progression as current in the Core module
- Core: No access to the ESS function in the Core module
- Core: OT Backpay
- Core: Personnel Details and Employment details cannot be sorted
- Core: Print a contract report
- Core: Rename the custom field from employment details
- Core: Remove CPF account in Employment Details
- Core: Remove the employee's cessation date
- Core: Salary increment
- Core: Set a reminder for the passport expiry date or the employee's confirmation date
- Core: Set up a calendar for unfixed off days
- Core: Split salary crediting into two different accounts
- Core: Split the payment amount into bank and cheque
- Core: Steps to change leave calendar in the calendar ID
- Core: Terminated employee not appearing in cessation report
- Core: Update Classification status from contract to permanent
- Core: Update company address
- Core: Update CPF Submission No
- Core: Update supervisor ID in the Core module
- Core: Update the career progression for existing staff
- Core: Update the employee's Nationality and country
- Core: Personal and Employment report not showing both the employee's employment
- Core: Update employer statutory number
- Core: Version at login screen and about is not the same
- Costing: Add a GL Code
- Costing: Cannot process costing
- Costing: Create a new Cost Centre
- Costing: Employee's record gets duplicated in process costing
- Costing: Error 'Failed to process'
- Costing: Map cost item for clawback of basic salary
- Costing: Map the cost item in the costing module
- Costing: The costing total does not tally with the statistic report
- Custom Query: Cannot select a query in the drop-down list in the EasyPay
- Custom Query: Combine 2 or more custom queries
- Custom Query: Create a random employee query
- Custom Query: Create query for active employees as of current month
- Custom Query: Exclude employee query is not working
- Custom Query: Generate a report for active employee in EasyPay
- Custom Query: Query a specific group to mass insert a pay element
- Custom Query: Query Foreigner
- Custom Query: Query for Local and PR employees
- Custom Query: Query one employee in EasyPay
- Access Easypay: Query salary above 5000
- Custom Query: Set the custom query to filter by some departments
- Custom Query: Set the query to exclude one or more employees
- Custom Query: SQL error in the Query Setup
- EPE Control: Backup EasyPay database in the EPE Control
- EPE Control: Cannot find the new employee in the employment details
- EPE Control: Check email payslip records in the EPE Control module
- EPE Control: Create a new EPE user in the EPE Control
- EPE Control: Create access rights for a user
- EPE Control: Change the password for a user in EPE Control
- EPE Control: Database connection URL, and credentials for the admin to create a read-only user for AuditTrailTable in the EPE Control
- EPE Control: Delete query created by other user
- EPE Control: Disable or remove a EPE User
- EPE Control: Employee receiving old payslip via email
- EPE Control: Error 'Backup unsuccessfully Error Code 112'
- EPE Control: Generate a user access report
- EPE Control: Request investigation for incorrect audit trail report
- EPE Control: Restore a backup into EasyPay
- EPE Control: Restore a huge EasyPay backup in the EPE Control
- EPE Control: Retrieving an audit report from EasyPay
- EPE Control: Set the EasyPay password policy in the EPE Control
- EPE Control: Set up email server settings for payslip distribution in the EPE Control
- EPE Control: View records of action taken in system
- EPE Control: View users logged in
- EasyPay Errors: Icon disappeared after update
- EasyPay Errors: 'An error occurred while attempting to initialize the Borland Database Engine (error $210D)'
- EasyPay Errors: 'Failed to Open Database' cannot log in to EasyPay
- EasyPay Errors: Maximum users have been reached in EasyPay
- EasyPay Errors: Crystal Report error when Sage 300 is installed on the same computer as EasyPay
- EasyPay Errors: 'Read Failure [SQL Anywhere] Connection was terminated'
- EasyPay Errors: 'Invalid BLOB handle in record buffer'
- EasyPay Errors: 'General SQL Error. [SAP][ODBC Driver][SQL Anywhere] Value NaN/INF out of range for destination'
- EasyPay Errors: 'Cannot open Access EasyPay Core because Access EasyPay Installation is in progress'
- EasyPay Errors: 'Error connecting to Creative update server'
- EasyPay Errors: Insufficient Disk Space
- EasyPay Errors: 'New basic Rate exceeds the maximum basic rate'
- EasyPay Errors: 'Number of login attempt'
- EasyPay Errors: 'Please exit all EasyPay applications before starting a new login'
- EasyPay Errors: 'The system has reached maximum record stated in license agreement'
- EasyPay Errors: 'Failed to set data for Report Path'
- EasyPay Errors: My EasyPay hang
- EasyPay Errors: Cannot send email using Office 365
- EasyPay Errors: '535-5.7.8 Username and Password not accepted'
- EasyPay Errors: Disable User Admin Control (UAC)
- EasyPay Errors: Cannot click the Core module
- EasyPay Errors: Cannot access the database from the client pc, but can access on the server
- EasyPay Errors: Warning 'EPEUpdate is running'
- EasyPay Errors: 'Invalid SQL statement' when doing a custom query
- Easypay Errors: 550 5.4.1 Recipient address rejected: Access denied
- Easypay Errors: Accumulated MVC Percentage 100% has exceeded the capping 10%'
- EasyPay Errors: The SQL 17 services have auto-stopped
- EasyPay Errors: 'Failed to Open Excel Workbook'
- EasyPay Errors: 'Path not found'
- EasyPay Errors: 'Cannot perform this operation on a closed dataset' when processing payroll
- EasyPay: Error 'Cannot open file C:\Users\Public\Documents\Easy Pay Enterprise\Report\UpgradeError.log'
- EasyPay Errors: Missing right quote error when printing payslips
- EasyPay Errors: 'Cannot create security profile' in the EasyPay
- EasyPay Errors: 'Call was rejected by callee'
- EasyPay Errors: 'Abnormal program termination' error in the EasyPay
- EasyPay Errors: CefSharp.Core.Runtime.dll could not be loaded
- EasyPay Errors: "Database has failed to update to Version 17.0.08.99"
- EasyPay Errors: 'Crystal report windows forms viewer'
- EasyPay Errors: Access EasyPay: Error 'C:\\Users\[Windows User]\Documents\\Easy Pay Enterprise\\Report\\temp\\LaserPayslip.txt is not found/locked by another application'
- EasyPay Errors: Error 'Invalid user id and password Alias: duitdb'
- EasyPay Errors: C:\EASYPAY\HRISINTERFACE\SAMBRANDS\ARCHIVE is not a valid integer value
- EasyPay Errors: 'Cannot find the installation program EPE.exe'
- EasyPay Errors: 'Login has expired'
- EasyPay Errors: Server spike
- EasyPay Errors: 'Assertion failed: xdrPtr && xdrPtr == *xdrLPP, file xx.cpp, line 2234'
- Easypay Errors: 'Failed to generate report. C:\\User\\'
- EasyPay Errors: 'Invalid argument date to encode'
- EasyPay Errors: 'Invalid bank code' in bank submission
- EasyPay Errors: 'Invalid class string'
- EasyPay Errors: 'List index out of bounds (0)'
- EasyPay Errors: 'Please select a pay record of the same currency'
- EasyPay Errors: There was a problem connecting to the remote resource. Ask your network administrator for help
- EasyPay Errors: Win 32 Error. Code 1722. The RPC service is unavailable.
- EasyPay Errors: 'Error creating Family other contact Key violation'
- EasyPay Errors: 'Extracting Core.exe failed. The system cannot find the file specified'
- EasyPay Errors: 'Failed to select Worksheet by name'
- EasyPay Errors: 'Canvas does not allow drawing'
- Leave: Error 'Fail to locate in leave policy'
- Leave Errors: Annual leave is not applicable
- Leave Errors: Cannot apply leave on a public holiday or off day
- Leave Errors: 'BLveEngPolicyAlloc::GetAllocationRecord : Fail to match an Allocation Value Range'
- Leave Errors: '(Suspend6)-Leave Application Date is before Hire Suspension Date'
- Leave Errors: Error Expiry date cannot be later than future records' expiry date
- Leave Errors: Leave application has no leave record
- Leave Errors: Error 'Fail to match a policy string range' when initialising leave
- Leave: Error Not enough balance and advance when approve leave
- Leave Errors: Error 'Invalid leave type'
- Leave Errors: 'Error BLveEngPolicyAlloc::GetCostingRecord : Fail to match a Costing String'
- Leave Errors: 'BLveEngPolicyAlloc:: FindPolicyBasis () : Policy has more than 1 match'
- Leave: Error Invalid NaN Floating Point value when initialise leave
- Leave: Add a leave reason
- Leave: Add leave policy for employee
- Leave: Adjust brought forward leave
- Leave: Adjust leave entitlement for one employee in the leave module
- Leave: Allow an employee to apply for half a day of leave
- Leave: Allow auto synchronize of unpaid leave deductions in payroll
- Leave: Amend sick leave entitlement table
- Leave: Apply leave for an employee
- Leave: Apply leave in bulk
- Leave: Apply maternity leave in the Leave module
- Leave: Cannot initialise leave entitlement for 2 years ago
- Leave: Cannot find Shared Parental leave in the adjustment leave drop down
- Leave: Change leave cycle from financial to calendar year
- Leave: Change the employees' leave entitlement distribute method
- Leave: Change of Leave Policy and Claim
- Leave: Change sick leave from System MOM to normal allocation in the leave module
- Leave: Check the employee's brought-forward limit
- Leave: Check the entitlement value of the leave type
- Leave: Check the formula for annual leave proration in the leave module
- Leave: Create a new annual leave policy in the leave module
- Leave: Create a new leave type for birthday or compassionate leave in the leave module
- Leave: Create an NPL that includes Public Holiday and the Off day
- Leave: Create credit leave in leave module
- Leave: Credit leave earned is not displaying
- Leave: Create flexi maternity leave
- Leave: Credit leave for an employee in leave module
- Leave: Credit leave not reflect in the eportal
- Leave: Create Leave Policy Progression
- Leave: Cross-cycle taken in the leave module
- Leave: Delete global leave application
- Leave: Disable the auto-retrieve NPL from the Leave module
- Leave: Employee has a change of leave entitlement
- Leave: EasyPay is not recording the yearly capping forfeit
- Leave: Employee leave records show negative exceeding the entitlement
- Leave: Employees who have resigned have no proration entitlement for childcare leave
- Leave: Employee's annual leave is missing
- Leave: Enable sick leave for new hire
- Leave: Export a Credit Leave Report
- Leave: Generate leave entitlement report in the leave module
- Leave: Generate the leave details taken report
- Leave: Generate the leave summary report
- Leave: Global recalculate in leave module
- Leave: Half-day cycle in the leave module setup
- Leave: Hospitalisation Leave shows zero entitlement
- Leave: Increase leave entitlement
- Leave: Initialise marriage leave for one staff
- Leave: I do not want the leave entitlement get round up
- Leave: Leave checking
- Leave: Leave costing is incorrect
- Leave: Leave entitlement is not accurate
- Leave: Leave entitlement should not get prorated
- Leave: Leave entitlement to commence from the original hire date
- Leave: Leave missing in Process Leave after approved in ePortal
- Leave: Leave record is missing from EPE Leave, but exists in the eportal leave transaction
- Leave: Manually key in a leave application in the system
- Leave: Maternity leave is not correct
- Leave: My annual leave reflects as zero entitlement after I initialised the leave policy
- Leave: My employee does not have leave
- Leave: My leave record updated in EasyPay, but it is not showing in ePortal leave history
- Leave: Paternity leave does not have enough balance and advance
- Leave: Prevent employee from taking leave exceeding their entitlement
- Leave: Process maternity leave
- Leave: Process Paternity Leave
- Leave: Recurring leave application
- Leave: Remove credit leave type in leave summary report
- Leave: Remove the decimal point in the leave entitlement
- Leave: Remove the unwanted leave type from the leave policy
- Leave: Set a suspension month for leave
- Leave: Set hospital leave to exclude off days
- Leave: Setup brought forward annual leave for next year
- Leave: Set up leave with an advance leave application
- Leave: Set Paternity to be brought forward
- Leave: Staff should not be able to apply for Annual Leave, but the system allows it
- Leave: Suspend a new joiner from applying for Annual Leave
- Leave: The work hours in a leave application are inaccurate
- Leave: Unable to enter a resignation date due to pending leave after the cessation date
- Leave: YTD report and Entitlement report did not match
- Payroll Bonus: Bonus is prorated by No Pay Leave applied in the previous year
- Payroll Bonus: CPF is not deducted for the bonus
- Payroll Bonus: Error 'Operation not applicable during Bonus Processing'
- Payroll Bonus: Generate a temporary bonus report for management review
- Payroll Bonus: Import bonus into Other Pay
- Payroll Bonus: Import Bonus to reflect as Record Type Bonus Pay
- Payroll Bonus: Process bonus
- Payroll Bonus: Process variable bonus for a terminated employee
- Payroll Bonus: Prorate a bonus
- Payroll Bonus: Unable to initialise bonus pay
- Payroll General: Absent and No Pay Leave is not linked to my payroll deduction
- Payroll General: Add a customised field in the report
- Payroll General: Add leave deduction or no pay leave record
- Payroll General: Activate data entry for OT record or Shift record in the modify pay record
- Payroll General: Add information in Payslip without deducting the employee's Nett
- Payroll General: Adjust the No Pay Leave rounding
- Payroll General: Backup all employees' data in EasyPay into Excel
- Payroll General: Bank account number is missing a zero when downloaded using the pay detail export
- Payroll General: Bank submission file is larger than allowed
- Payroll General: Basic rate is not prorated for a terminated employee
- Payroll General: Cannot export pay details into the Workpad
- Payroll General: Cannot find the report by option in pay details
- Payroll General: Cannot initialise payroll for an employee who has two increments in a month
- Payroll General: Cannot move the employee into the new group as the period is not tallied
- Payroll General: Cannot open the EasyPay Excel file due to the block setting
- Payroll General: Cannot process the new staff at sub period 2
- Payroll General: Cannot see OT rates in the payslip
- Payroll General: Cannot send payslips or tax forms
- Payroll General: Change a pay group for a new staff member
- Payroll General: Change employee's beneficiary name in the bank submission
- Payroll General: Change No Pay formula
- Payroll General: Change pay group
- Payroll General: Change the payment mode
- Payroll General: Change overtime and leave deduction decimal places
- Payroll General: Change payroll cut off date
- Payroll General: Change the interface import file path in the payroll module
- Payroll General: Change the rate calculation formula
- Payroll General: Check bank disk specification
- Payroll General: Combine all the sub-periods on the payslip
- Payroll General: Correct OT calculation
- Payroll General: Create a Pay Group
- Payroll General: Current Salary not updating in pay records
- Payroll General: Deactivate the payroll process flow
- Payroll General: Delete a duplicated pay element imported in an interface
- Payroll General: Delete an over-initialised period
- Payroll General: Delete employees in the system who have left more than five years
- Payroll General: Delete employee's pay record
- Payroll General: Delete other pay
- Payroll General: Disable overtime calculation
- Payroll General: Display the payment period range on the payslip
- Payroll General: Employee with a negative net wage in the payroll
- Payroll General: Enable automation of CDAC, MBMF, and SINDA
- Payroll General: Enter a pending payment for a resignee
- Payroll General: Enter overtime hours for last month in the current month's pay
- Payroll General: Enter salary amounts for new staff joining in EasyPay and include them in pay summary
- Payroll General: 'Exception occurred' when importing Excel
- Payroll General: Error 'Fail to Compute HourFormula1'
- Payroll General: Error 'Syntax error or access violation' generating payslips
- Payroll General: Export all addresses for my employees
- Payroll General: Extract Education Report by Level
- Payroll General: Find the pay history after data migration
- Payroll General: Fix a blank section on the payroll summary report
- Payroll General: Generate a leave deduction report
- Payroll General: Generate a loan report
- Payroll General: Generate payroll statistic report
- Payroll General: Generate a report on employees’ dependents
- Payroll General: Generate a report to sort the pay amount in the payroll module
- Payroll General: Generate a report to view all the employee IDs with the same personal ID
- Payroll General: Generate an active recurring allowance report
- Payroll General: Generate an overtime report
- Payroll General: Generate payslips in the Payroll module
- Payroll General: Generate a report for the pay element paid
- Payroll General: Generate the statistic report for only one staff member
- Payroll General: Global update the leave deduction formula for all existing employees
- Payroll General: Gross wage does does not include the shift amount
- Payroll General: I am not able to print a payslip after a power outage
- Payroll General: Include allowance in leave encashment calculation
- Payroll General: Initialise payroll for the next period
- Payroll General: Import allowances and deductions into payroll
- Payroll General: Import overtime to EasyPay
- Payroll General: Increase the report line in the Pay Details Export report
- Payroll General: Initialise a pay record for a previous month
- Payroll General: Initialise other pay
- Payroll General: Initialise the same period for an employee who joins after pay processing
- Payroll General: Insert Annual Leave Encashment
- Payroll General: Insert manually the back pay salary in the Pay Record
- Payroll General: Insert Notice in Lieu payment
- Payroll General: Leave deduction for the last column to follow the rate before increment
- Payroll General: Leave encashment in payroll is inaccurate
- Payroll General: Leave information in modify pay record is not correct
- Payroll General: Mass insert pay element
- Payroll General: Missing employee name in bank file
- Payroll General: Multi-currency
- Payroll General: My statistic report does not tally with the tax form
- Payroll General: Negative nett wage after applying no pay leave
- Payroll General: No CPF or EPF in sub period 1
- Payroll General: No notification on the employee's email payslip failure
- Payroll General: No Pay Leave applied after the payroll cycle is not captured in the following month
- Payroll General: OT Backpay
- Payroll General: Overtime not correct for employee who has increment
- Payroll General: Pay Details Export no drop-down list
- Payroll General: Pay details export report not responding
- Payroll General: Pay Details Report is not formatted
- Payroll General: Pay element not showing in report
- Payroll General: Payslip layout not correct in the payroll module
- Payroll General: Print a deduction report
- Payroll General: Print bank submission notepad files, but there is no header and page numbers
- Payroll General: Process a suspended employee for long service award or allowance
- Payroll General: Process advance pay for my employee
- Payroll General: Process an employee's salary who has resigned in the middle of the month in the Payroll module
- Payroll General: Process another Other Pay record more than once in a month
- Payroll General: Prorate salary based on calendar days
- Payroll General: Realign a custom field's layout in employment details
- Payroll General: Reflect the employee in the statistics report
- Payroll General: Remove leave information in payslips
- Payroll General: Report export to Excel fails after the version 2025.03 update
- Payroll General: Retrieve a deleted pay record
- Payroll General: Remove overtime for employees who are not entitled
- Payroll General: Save report in PDF format
- Payroll General: Separate pay element line display in the payslip
- Payroll General: Set No Pay Leave deduction for the whole month to offset the Net Wage
- Payroll General: Set and change the wage formula
- Payroll General: Set default pay details for OT formula
- Payroll General: Set the advance payment not included in the tax form
- Payroll General: Set up a fixed overtime rate
- Payroll General: Set up overtime wage capping in the Payroll module
- Payroll General: Set up the password for individual payslip
- Payroll General: Setting up a recurring for number of hours work
- Payroll General: Show Full or YTD leave entitlements on a payslip
- Payroll General: Subject to GRP and GRP Code
- Payroll General: Submit bank file
- Payroll General: Suspend employee in the payroll processing
- Payroll General: Unlock the previous month's payroll
- Payroll General: Variable bonus and overtime are not included in the net wage
- Payroll General: View the employee payroll headcount
- Payroll General: Zerolise basic salary in the payroll module
- Payroll General: Unable to login to EasyPay after updating to the latest version
- Payroll General: Performance issues with Access EasyPay – frequently asked questions (FAQs)
- Payroll Pay Element: Allowances not prorating
- Payroll Pay Element: Change pay element from reimbursement to allowance
- Payroll Pay Element: Create a loan deduction
- Payroll Pay Element: Create a miscellaneous deduction
- Payroll Pay Element: Create a new pay element in the Payroll
- Payroll Pay Element: Create a pay element for compensation
- Payroll Pay Element: Create recurring pay element
- Payroll Pay Element: Create a tax refund
- Payroll Pay Element: Enter a pay element in the payroll
- Payroll Pay Element: Failed to upload a Pay Element into the pay record
- Payroll Pay Element: Mass import for recurring setup
- Payroll Pay Element: Pay element has no EPF contribution
- Payroll Pay Element: Print pay element report in Excel
- Payroll Pay Element: Suspend recurring pay element
- EasyPay: Anti-virus has quarantined the program
- EasyPay: Apache, OpenSSL and PHP in the EasyPay and eportal
- EasyPay: Application hangs as 15 users connect to a single server
- EasyPay: Assign supervisors from another data source in EasyPay
- EasyPay: Cannot log in, and the server needs to be rebooted every weekend
- EasyPay: Create a local database
- EasyPay: Create data source name from client PC link to the server PC
- EasyPay: EasyPay database encrypt
- EasyPay: Enable the EasyPay automatic update
- EasyPay: Install Access EasyPay
- EasyPay: My auto updates not working
- EasyPay: My EasyPay Icon has changed
- EasyPay: My server crashed, I need the EasyPay and eportal database or backup
- EasyPay: Restore the shortcut icon, as I am unable to click the EPE core icon
- EasyPay: Roll back the EasyPay update and database
- EasyPay: Run update in EasyPay
- EasyPay: Seat license in the EasyPay
- EasyPay: Set EasyPay to scheduled for auto backup
- EasyPay: Set permission for client PC to access EasyPay
- EasyPay: Setup EasyPay running in a low admin domain
- EasyPay: TLS 1.0 and TLS 1.1 protocol will no longer be supported in Microsoft Azure
- EasyPay: Unable to log in Easypay and ePortal due to the domain server change
- EasyPay: Whitelist EasyPay and ePortal auto update