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EasyPay

Information and guides on the EasyPay system including set up, core, leave and solutions to errors.

467 articles
EasyPay - Core
Core: Add a family member record
Core: Add a new bank ID
Core: Amend the public holiday from the wrong date to the correct date
Core: Assign leave group
Core: Basic Rate Progression has more than 1 effective record within the period
Core: Cannot add another employee ID of the same person in the Core module
Core: Cannot save the new employee's Personnel Details
Core: Change a department, category, salary grade, leave group or section in the Core module
Core: Change monthly to daily rated employee or vice versa
Core: Change my password
Core: Change retirement age
Core: Change the basic rate in the Employment Details
Core: Change the description for a public holiday calendar ID
Core: Change the Employee ID in the Core module
Core: Change the employee's hire date
Core: Change the logo in the payslip in the Core module
Core: Check e-Individual Report license
Core: Create a company branch
Core: Create a contract employee's reemployment
Core: Create a custom field in the Core module
Core: Create a new bank branch ID
Core: Create a new employee or staff record in the core module
Core: Create a new job grade in the Core module
Core: Create a new nationality code
Core: Create a new position code in the Core module
Core: Create a rejoined employee in the core module
Core: Create employee bank account
Core: Deactivate a department
Core: Delete employee record in Personnel Details
Core: Delete the employee's Employment Details
Core: Discrepancy in ePortal and Easypay license
Core: Employee contact numbers report
Core: Employment Details screen fields changed
Core: Enable supervisor position for staff in the Core module
Core: Enter a company bank account number
Core: Enter Employment Details after keying in Personnel Details
Core: Enter the cessation date
Core: Error 'Operation not applicable'
Core: Increase the salary with backpay
Core: Generate a Confirmation Letter
Core: Generate a length of service report
Core: Generate career progression report
Core: Generate employee bank report
Core: Generate report for bank listing
Core: Generate the Employee Details report
Core: Hire date for employee transfer from old entity to a new entity
Core: I am creating a new employee and cannot find the employee ID to enter
Core: Import increment
Core: Leave the Bank Branch ID empty in the Core module
Core: Mark basic rate progression as current in the Core module
Core: No access to the ESS function in the Core module
Core: OT Backpay
Core: Personnel Details and Employment details cannot be sorted
Core: Print a contract report
Core: Rename the custom field from employment details
Core: Remove CPF account in Employment Details
Core: Remove the employee's cessation date
Core: Salary increment
Core: Set a reminder for the passport expiry date or the employee's confirmation date
Core: Set up a calendar for unfixed off days
Core: Split salary crediting into two different accounts
Core: Split the payment amount into bank and cheque
Core: Steps to change leave calendar in the calendar ID
Core: Terminated employee not appearing in cessation report
Core: Update Classification status from contract to permanent
Core: Update company address
Core: Update CPF Submission No
Core: Update supervisor ID in the Core module
Core: Update the career progression for existing staff
Core: Update the employee's Nationality and country
Core: Personal and Employment report not showing both the employee's employment
Core: Update employer statutory number
Core: Version at login screen and about is not the same
EasyPay - Errors
EasyPay Errors: Icon disappeared after update
EasyPay Errors: 'An error occurred while attempting to initialize the Borland Database Engine (error $210D)'
EasyPay Errors: 'Failed to Open Database' cannot log in to EasyPay
EasyPay Errors: Maximum users have been reached in EasyPay
EasyPay Errors: Crystal Report error when Sage 300 is installed on the same computer as EasyPay
EasyPay Errors: 'Read Failure [SQL Anywhere] Connection was terminated'
EasyPay Errors: 'Invalid BLOB handle in record buffer'
EasyPay Errors: 'General SQL Error. [SAP][ODBC Driver][SQL Anywhere] Value NaN/INF out of range for destination'
EasyPay Errors: 'Cannot open Access EasyPay Core because Access EasyPay Installation is in progress'
EasyPay Errors: 'Error connecting to Creative update server'
EasyPay Errors: Insufficient Disk Space
EasyPay Errors: 'New basic Rate exceeds the maximum basic rate'
EasyPay Errors: 'Number of login attempt'
EasyPay Errors: 'Please exit all EasyPay applications before starting a new login'
EasyPay Errors: 'The system has reached maximum record stated in license agreement'
EasyPay Errors: 'Failed to set data for Report Path'
EasyPay Errors: My EasyPay hang
EasyPay Errors: 'Canvas does not allow drawing'
EasyPay Errors: Cannot send email using Office 365
EasyPay Errors: '535-5.7.8 Username and Password not accepted'
EasyPay Errors: Disable User Admin Control (UAC)
EasyPay Errors: Cannot click the Core module
EasyPay Errors: Cannot access the database from the client pc, but can access on the server
EasyPay Errors: Warning 'EPEUpdate is running'
EasyPay Errors: 'Invalid SQL statement' when doing a custom query
Easypay Errors: 550 5.4.1 Recipient address rejected: Access denied
Easypay Errors: Accumulated MVC Percentage 100% has exceeded the capping 10%'
EasyPay Errors: The SQL 17 services have auto-stopped
EasyPay Errors: 'Failed to Open Excel Workbook'
EasyPay Errors: 'Path not found'
EasyPay Errors: 'Cannot perform this operation on a closed dataset' when processing payroll
EasyPay: Error 'Cannot open file C:\Users\Public\Documents\Easy Pay Enterprise\Report\UpgradeError.log'
EasyPay Errors: Missing right quote error when printing payslips
EasyPay Errors: 'Cannot create security profile' in the EasyPay
EasyPay Errors: 'Call was rejected by callee'
EasyPay Errors: 'Abnormal program termination' error in the EasyPay
EasyPay Errors: CefSharp.Core.Runtime.dll could not be loaded
EasyPay Errors: "Database has failed to update to Version 17.0.08.99"
EasyPay Errors: 'Crystal report windows forms viewer'
EasyPay Errors: Access EasyPay: Error 'C:\\Users\[Windows User]\Documents\\Easy Pay Enterprise\\Report\\temp\\LaserPayslip.txt is not found/locked by another application'
EasyPay Errors: Error 'Invalid user id and password Alias: duitdb'
EasyPay Errors: C:\EASYPAY\HRISINTERFACE\SAMBRANDS\ARCHIVE is not a valid integer value
EasyPay Errors: 'Cannot find the installation program EPE.exe'
EasyPay Errors: 'Login has expired'
EasyPay Errors: Server spike
EasyPay Errors: 'Assertion failed: xdrPtr && xdrPtr == *xdrLPP, file xx.cpp, line 2234'
Easypay Errors: 'Failed to generate report. C:\\User\\'
EasyPay Errors: 'Invalid argument date to encode'
EasyPay Errors: 'Invalid bank code' in bank submission
EasyPay Errors: 'Invalid class string'
EasyPay Errors: 'List index out of bounds (0)'
EasyPay Errors: 'Please select a pay record of the same currency'
EasyPay Errors: There was a problem connecting to the remote resource. Ask your network administrator for help
EasyPay Errors: Win 32 Error. Code 1722. The RPC service is unavailable.
EasyPay Errors: 'Error creating Family other contact Key violation'
EasyPay Errors: 'Extracting Core.exe failed. The system cannot find the file specified'
EasyPay Errors: 'Failed to select Worksheet by name'
EasyPay - Leave
Leave: Add a leave reason
Leave: Add leave policy for employee
Leave: Adjust brought forward leave
Leave: Adjust leave entitlement for one employee in the leave module
Leave: Allow an employee to apply for half a day of leave
Leave: Allow auto synchronize of unpaid leave deductions in payroll
Leave: Amend sick leave entitlement table
Leave: Apply leave for an employee
Leave: Apply leave in bulk
Leave: Apply maternity leave in the Leave module
Leave: Cannot initialise leave entitlement for 2 years ago
Leave: Cannot find Shared Parental leave in the adjustment leave drop down
Leave: Change leave cycle from financial to calendar year
Leave: Change the employees' leave entitlement distribute method
Leave: Change of Leave Policy and Claim
Leave: Change sick leave from System MOM to normal allocation in the leave module
Leave: Check the employee's brought-forward limit
Leave: Check the entitlement value of the leave type
Leave: Check the formula for annual leave proration in the leave module
Leave: Create a new annual leave policy in the leave module
Leave: Create a new leave type for birthday or compassionate leave in the leave module
Leave: Create an NPL that includes Public Holiday and the Off day
Leave: Create credit leave in leave module
Leave: Credit leave earned is not displaying
Leave: Create flexi maternity leave
Leave: Credit leave for an employee in leave module
Leave: Credit leave not reflect in the eportal
Leave: Create Leave Policy Progression
Leave: Cross-cycle taken in the leave module
Leave: Delete global leave application
Leave: Disable the auto-retrieve NPL from the Leave module
Leave: Employee has a change of leave entitlement
Leave: EasyPay is not recording the yearly capping forfeit
Leave: Employee leave records show negative exceeding the entitlement
Leave: Employees who have resigned have no proration entitlement for childcare leave
Leave: Employee's annual leave is missing
Leave: Enable sick leave for new hire
Leave: Export a Credit Leave Report
Leave: Forfeit brought forward leave
Leave: Generate leave entitlement report in the leave module
Leave: Generate the leave details taken report
Leave: Generate the leave summary report
Leave: Global recalculate in leave module
Leave: Half-day cycle in the leave module setup
Leave: Hospitalisation Leave shows zero entitlement
Leave: Increase leave entitlement
Leave: Initialise marriage leave for one staff
Leave: I do not want the leave entitlement get round up
Leave: Leave checking
Leave: Leave costing is incorrect
Leave: Leave entitlement is not accurate
Leave: Leave entitlement should not get prorated
Leave: Leave entitlement to commence from the original hire date
Leave: Leave missing in Process Leave after approved in ePortal
Leave: Leave record is missing from EPE Leave, but exists in the eportal leave transaction
Leave: Manually key in a leave application in the system
Leave: Maternity leave is not correct
Leave: My annual leave reflects as zero entitlement after I initialised the leave policy
Leave: My employee does not have leave
Leave: My leave record updated in EasyPay, but it is not showing in ePortal leave history
Leave: Paternity leave does not have enough balance and advance
Leave: Prevent employee from taking leave exceeding their entitlement
Leave: Process maternity leave
Leave: Process Paternity Leave
Leave: Recurring leave application
Leave: Remove credit leave type in leave summary report
Leave: Remove the decimal point in the leave entitlement
Leave: Remove the unwanted leave type from the leave policy
Leave: Set a suspension month for leave
Leave: Set hospital leave to exclude off days
Leave: Setup brought forward annual leave for next year
Leave: Set up leave with an advance leave application
Leave: Set Paternity to be brought forward
Leave: Staff should not be able to apply for Annual Leave, but the system allows it
Leave: Suspend a new joiner from applying for Annual Leave
Leave: The work hours in a leave application are inaccurate
Leave: Unable to enter a resignation date due to pending leave after the cessation date
Leave: YTD report and Entitlement report did not match
EasyPay - Payroll General
Payroll General: Absent and No Pay Leave is not linked to my payroll deduction
Payroll General: Add a customised field in the report
Payroll General: Add leave deduction or no pay leave record
Payroll General: Activate data entry for OT record or Shift record in the modify pay record
Payroll General: Add information in Payslip without deducting the employee's Nett
Payroll General: Adjust the No Pay Leave rounding
Payroll General: Backup all employees' data in EasyPay into Excel
Payroll General: Bank account number is missing a zero when downloaded using the pay detail export
Payroll General: Bank submission file is larger than allowed
Payroll General: Basic rate is not prorated for a terminated employee
Payroll General: Cannot export pay details into the Workpad
Payroll General: Cannot find the report by option in pay details
Payroll General: Cannot initialise payroll for an employee who has two increments in a month
Payroll General: Cannot move the employee into the new group as the period is not tallied
Payroll General: Cannot open the EasyPay Excel file due to the block setting
Payroll General: Cannot process the new staff at sub period 2
Payroll General: Cannot see OT rates in the payslip
Payroll General: Cannot send payslips or tax forms
Payroll General: Change a pay group for a new staff member
Payroll General: Change employee's beneficiary name in the bank submission
Payroll General: Change No Pay formula
Payroll General: Change pay group
Payroll General: Change the payment mode
Payroll General: Change overtime and leave deduction decimal places
Payroll General: Change payroll cut off date
Payroll General: Change the interface import file path in the payroll module
Payroll General: Change the rate calculation formula
Payroll General: Check bank disk specification
Payroll General: Combine all the sub-periods on the payslip
Payroll General: Correct OT calculation
Payroll General: Create a Pay Group
Payroll General: Current Salary not updating in pay records
Payroll General: Deactivate the payroll process flow
Payroll General: Delete a duplicated pay element imported in an interface
Payroll General: Delete an over-initialised period
Payroll General: Delete employees in the system who have left more than five years
Payroll General: Delete employee's pay record
Payroll General: Delete other pay
Payroll General: Disable overtime calculation
Payroll General: Display the payment period range on the payslip
Payroll General: Employee with a negative net wage in the payroll
Payroll General: Enable automation of CDAC, MBMF, and SINDA
Payroll General: Enter a pending payment for a resignee
Payroll General: Enter overtime hours for last month in the current month's pay
Payroll General: Enter salary amounts for new staff joining in EasyPay and include them in pay summary
Payroll General: 'Exception occurred' when importing Excel
Payroll General: Error 'Fail to Compute HourFormula1'
Payroll General: Error 'Syntax error or access violation' generating payslips
Payroll General: Export all addresses for my employees
Payroll General: Extract Education Report by Level
Payroll General: Find the pay history after data migration
Payroll General: Fix a blank section on the payroll summary report
Payroll General: Generate a leave deduction report
Payroll General: Generate a loan report
Payroll General: Generate payroll statistic report
Payroll General: Generate a report on employees’ dependents
Payroll General: Generate a report to sort the pay amount in the payroll module
Payroll General: Generate a report to view all the employee IDs with the same personal ID
Payroll General: Generate an active recurring allowance report
Payroll General: Generate an overtime report
Payroll General: Generate payslips in the Payroll module
Payroll General: Generate a report for the pay element paid
Payroll General: Generate the statistic report for only one staff member
Payroll General: Global update the leave deduction formula for all existing employees
Payroll General: Gross wage does does not include the shift amount
Payroll General: I am not able to print a payslip after a power outage
Payroll General: Include allowance in leave encashment calculation
Payroll General: Initialise payroll for the next period
Payroll General: Import allowances and deductions into payroll
Payroll General: Import overtime to EasyPay
Payroll General: Increase the report line in the Pay Details Export report
Payroll General: Initialise a pay record for a previous month
Payroll General: Initialise other pay
Payroll General: Initialise the same period for an employee who joins after pay processing
Payroll General: Insert Annual Leave Encashment
Payroll General: Insert manually the back pay salary in the Pay Record
Payroll General: Insert Notice in Lieu payment
Payroll General: Leave deduction for the last column to follow the rate before increment
Payroll General: Leave encashment in payroll is inaccurate
Payroll General: Leave information in modify pay record is not correct
Payroll General: Mass insert pay element
Payroll General: Missing employee name in bank file
Payroll General: Multi-currency
Payroll General: My statistic report does not tally with the tax form
Payroll General: Negative nett wage after applying no pay leave
Payroll General: No CPF or EPF in sub period 1
Payroll General: No notification on the employee's email payslip failure
Payroll General: No Pay Leave applied after the payroll cycle is not captured in the following month
Payroll General: OT Backpay
Payroll General: Overtime not correct for employee who has increment
Payroll General: Pay Details Export no drop-down list
Payroll General: Pay details export report not responding
Payroll General: Pay Details Report is not formatted
Payroll General: Pay element not showing in report
Payroll General: Payslip layout not correct in the payroll module
Payroll General: Print a deduction report
Payroll General: Print bank submission notepad files, but there is no header and page numbers
Payroll General: Process a suspended employee for long service award or allowance
Payroll General: Process advance pay for my employee
Payroll General: Process an employee's salary who has resigned in the middle of the month in the Payroll module
Payroll General: Process another Other Pay record more than once in a month
Payroll General: Prorate salary based on calendar days
Payroll General: Realign a custom field's layout in employment details
Payroll General: Reflect the employee in the statistics report
Payroll General: Remove leave information in payslips
Payroll General: Report export to Excel fails after the version 2025.03 update
Payroll General: Retrieve a deleted pay record
Payroll General: Remove overtime for employees who are not entitled
Payroll General: Save report in PDF format
Payroll General: Separate pay element line display in the payslip
Payroll General: Set No Pay Leave deduction for the whole month to offset the Net Wage
Payroll General: Set and change the wage formula
Payroll General: Set default pay details for OT formula
Payroll General: Set the advance payment not included in the tax form
Payroll General: Set up a fixed overtime rate
Payroll General: Set up overtime wage capping in the Payroll module
Payroll General: Set up the password for individual payslip
Payroll General: Setting up a recurring for number of hours work
Payroll General: Show Full or YTD leave entitlements on a payslip
Payroll General: Subject to GRP and GRP Code
Payroll General: Submit bank file
Payroll General: Suspend employee in the payroll processing
Payroll General: Unlock the previous month's payroll
Payroll General: Variable bonus and overtime are not included in the net wage
Payroll General: View the employee payroll headcount
Payroll General: Zerolise basic salary in the payroll module