To understand the reasons why the pay element is not imported into pay records, please check the following:
Go to the Payroll module.
Under the Launch Interface Viewer, select Pay Element Viewer.
Select Connection ID as Current Login DSN (If you are not able to select it, type Current Login DSN and enter).
Click the Connect button.
In the dialogue window, click the Confirm button and check the Error Message.
Ensure the Paid Date is your Payroll processing month (The dates are not important if you are a monthly payroll, the month has to be correct).
If the above steps are all done and are correct, go to Pay Records.
Highlight all the records there and click Reprocess.
Select User Defined Interface Project as ePortalHRIS.
Enable the Pay Element Process checkbox and click Confirm.