You need to recalculate your pay records when there a discrepancies in data with your EA or IR8A form. Sometimes you may overlook to to perform the recalculation, and this results in some hidden data still captured in the tax form. To rectify the discrepancies in the reports, please do as follows:
Go to the Query Setup in your Payroll module.
Create a query department by department, e.g. Admin to Admin and Apply.
Generate the Statistic report and IR8A or EA form.
Compare the figures and identify the department that is having issues.
Once you have identified the department with the problems, use the Query Setup to narrow it to each employee.
Double-click the employee Pay Records and print the screen.
Rectify the employee with problems by going to the Pay Records of the month and clicking Recalculate.
Check the employee's Pay Records, ensure the net wage, tax amount, CPF or EPF are tallied with your print screen.
If the record is not tallied, you need to manually put back the original value and click Recalculate.
When the system prompts "Do you want to overwrite EPF/SOCSO.....", click No.
Repeat steps 7 to 10 from January to December of the year.
Generate the Statistic report and IR8A or EA form and check again.
Other possibilities
Go to the Pay Records of the year and double-click the employee, ensuring the pay element's Declare Date is declared in the correct year of taxation.
Ensure the pay element is mapped correctly to your tax form line number.