If you’ve previously contacted support via call or chat, you can easily track and review those cases directly in the MyAccess Portal. Follow the steps below to locate your messages and case history.
Step 1: Log in to the MyAccess Portal (MAP)
Access the MyAccess Portal using your credentials and ensure you are successfully logged in.
Important: DO NOT sign in with Evo (UK) or (APAC).
Step 2: Navigate to the “Need Help” Section
Once logged in, click on the Need Help option available in the main menu and select a product (Access EasyPay)
Step 3: Open “Messages”
Select Messages to view all your previous interactions, including cases raised via call or chat.
