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Information on the Customer Success Portal, changes to your licence and User set up.

Administration

Request assistance from the Support team via MyAccess Portal

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I am not able to raise a support case; previously, I was able to do it.

Customer Success Portal: Cannot raise a case

Get in touch with the support team and raise a case.

Customer Success Portal: Log a case in the Support Portal

Can the user access the system to export data after the license has expired?

EasyPay Customer: Export data in EasyPay after the license has expired

My license has expired, I received a message about my license expiry.

EasyPay Customer: License Expiry

EasyPay Customer: Reset EasyPay password

Support email address and contact number, migration service, onsite service, and server migration. Product inquiry, demo, reset admin password, and training enquiry.

EasyPay Customer: Sales and support contact details

EasyPay Customer: Update the license file

APAC Renewals Proactive Portal Frequently Asked Questions

Learn how to quickly access and review cases you’ve raised through call or chat using the MyAccess Portal (MAP)

View Cases Raised via Call or Chat in the MyAccess Portal

Administration - Customer

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