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EasyPay Errors: 'Cannot create security profile' in the EasyPay

Encounter an error when clicking the query.

Updated over 2 weeks ago

If your employee's name has an apostrophe, you can use their employee ID instead. An apostrophe is a sensitive word in the system; selecting names with apostrophes will result in this error message. Please follow the steps below to resolve this:

  1. Go to the Core module.

  2. Click Query Setup.

  3. Change the Employee Name to Employee ID.

  4. Select the Employee ID.

  5. Click Save and Apply.

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