If you get this error message, it implies that the CPF number has been keyed in incorrectly into the system. Please follow the steps below to rectify this:
Go to the Payroll module, Report, then click CPF Submission Report.
Select CPF EZPAY(FTP) File Submission, then click Generate.
Open the text file, press CTRL + G, go to the line that is mentioned in the error, and identify the employee.
In the Core module, click Personal Details.
Amend the IC number and click Save.
In the Payroll module, click Modules, CPF Progression.
Select the employee and click Retrieve and Save.
Go to Pay Records, highlight the employe,e and click Reprocess.
Resubmit the CPF file.