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Payroll Errors: File is not found/locked by another application, or report is loading too long

When producing the crystal report, When producing a crystal report, received error cannot create file \RptDebugLog.txt or cannot create file\tempReport.txt

Updated over a month ago

To resolve this error, please check if full permission is given to the users in C:\Users\Public\Documents\Easy Pay Enterprise\Report; otherwise, check the following steps:

  1. Open Windows Command Prompt and enter “whoamI”. It shows the user’s Windows account ID. eg. haizreen hasmadi (Ignore the AD domain)

A sample is as below:

image.png

  1. ​​​​​ Go to C:\Users\folder and check if this user's folder exists, eg. C:\Users\haizreen.hasmadi

  2. If it does not exist, then manually create a folder: C:\Users\[WindowsAccountID]\Documents\Easy Pay Enterprise\Report and assign full permission to the users.

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