If you are not able to connect to your remote desktop to access your EasyPay Online, then please follow the steps below to resolve this:
Please go to this link https://easypay-online.com/RDWeb/Pages/en-US/login.aspx
Log in with your RDP credentials (the username usually has easypay\ in front)
Click EPE Core to download the RDP and navigate to the following folder.
Right-click the downloaded RDP, select properties and unblock.
Then double-click the RDP again to log in.