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Payroll Errors: 'Unable to encrypt PDF file with password'

I am experiencing an error when generating and sending the payslips.

Updated over a month ago

To resolve this error, please check if your antivirus has quarantined our files such as encryptpdf.exe. Please do as follows:

  1. Disable antivirus in the computer or server.

  2. Assign this whole folder C:\Program Files (x86)\Easy Pay Enterprise v10\Program into your antivirus exception list.

  3. Reinstall Access EasyPay and only install the Main Package. Refer to Install Access EasyPay.

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