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Payroll Singapore: Error One or more CSN in your file does not match the CPF Submission No

Updated over a month ago

When the error prompts out as 'One or more CSN in your file does not match the CPF Submission No' when doing CPF direct submission or manual submission, there's a symbol in the CPF Submission No. You'll need to remove it as guided below:

  1. In the Core module, click Modules, Company.

  2. Click the Statutory Information Tab.

  3. Amend the Employer Compulsory CPF No by removing the symbol.

  4. Click Save

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