Access EasyPay

Information and guides on the Employee Self Service (ESS) application.

ESS: Activate ESS users

How to add an admin role to an employee in ESS?

ESS: Add administrator role for a team member

How to reactivate a re-join employee using the same email address in the Employee Self Service?

ESS: Cannot activate account due to the same email address in the ESS

ESS: Change the employee name

Standardise email address in ESS as per EasyPay

ESS: Change the ESS reset password email address that was keyed incorrectly

How to set up a new team for adding a new manager and team members?

ESS: Create a new Team

Will update emergency contact details in ESS sync to EasyPay?

ESS: Emergency contact details in ESS sync to EasyPay

ESS: Error 'A connection attempt failed because the connected party did not properly respond' in ESS

ESS: My ESS is locked

How do I set up Multi-Factor Authentication for Employee Self Service?
How to Reset ESS user Multi Factor Authentication (MFA)?

ESS: Setting up Multi Factor Authentication (MFA)

Error: Leave application and/or profile changes still require from manager

ESS: Unable to change role from manager to member

Guides and articles on the set up of EasyPay ESS.

ESS - Administration

ESS: Redirect approvers in the ESS

Guides on Approvals in Employee Self Service (ESS).

ESS - Approvals

Sync issue in ESS, cannot see new employee in ESS.

ESS: Cannot sync EasyPay to ESS

EasyPay and ESS import and export of data.

ESS - Data Sync with EasyPay

ESS: Change notification email address

I cannot edit notification emails in ESS. I need to change the administrator's permission.

ESS: I cannot edit notification emails

Can we have customization, change of layout in ESS?

ESS: Different colours for different types of leave in teams under the directory

ESS: Manager cannot view the Balance Leave Report from ESS

Information and guides on the general setting in Employee Self Service (ESS).

ESS - General

Balance of last pay dates differs for each of the employees.

ESS: Balance of last pay is not accurate in ESS

ESS: Credited Leave is not reflected in ESS

ESS: Employee takes 3 days leave but system deduct only 1 day

Why is there an Incorrect leave balance, not yet paid in ESS?

ESS: Error - Insufficient leave balance in ESS

cannot apply a leave with attachment in the ESS.

ESS: Error 'Oops, an unexpected error occurred' when applying for leave

I have set the company shutdown off day in the Core module calendars, but ESS is not reflecting.

ESS: I have set an off day in the core module calendar for PH In Lieu but in ESS is not working

I have initialized the calendar and leave, why does the leave balance not fully sync?

ESS: Leave Balance does not fully sync to ESS after calendar initialisation

Synchronize leave balance or employee changes from EasyPay to ESS

ESS: Update leave balances and employee changes in ESS

Why can't I apply for a leave that was previously cancelled?

ESS: Unable to apply leave for the same day if the previous leave was cancelled with an attachment

ESS leave application days are not correct.

ESS: When I apply leave for an employee, the number of days (leave hours) appears incorrectly

Guides on Leave in Employee Self Service (ESS).

ESS - Leave

How to change the team for a member in ESS?

ESS: Change Team for an employee in ESS

Guides on Teams in Employee Self Service (ESS).

ESS - Teams

ESS – Restore Web API Configuration (Database Removed Accidentally) and unable to proceed as the password is required.

ESS: Adding new payroll integration

Information and guides relating to ESS technical and settings.

ESS - Technical

Privacy Policy

Customer Success Portal

Raise a case

Useful Links:

Navigate the Help Centre and the Digital Assistant

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.